Wonderful! I honestly have nothing but praise for this local business, the service that I received from Elad and Melissa was really top notch! Met up with Elad yesterday evening and from the get go he was very approachable, sincere and professional. He really took the time to patiently go through each and every piece with me, and it was a real pleasurable learning experience for a lay person like me. My time spent there was very comfortable and completely un-pressured and I would not hesitate to recommend them to anyone!

It was a pleasure to have been served by Agnes Kor who exuded her warmth and hospitality while she discharged her duties professionally. She shared her knowledge about Gemstones to give us a better understanding and widen our horizon for our future selection. Appreciate her sincerity for a smooth transaction dealt.

Agnes is a very kind lady. Pleasant and well mannered. She is also very patient. High Remcommend Agnes as your sales person to attend to your needs.

Efficient & seamless process in selling my inherited gold, white gold & diamond jewellery which was paid for on the spot. Elad was very friendly, informative & productive. Couldn’t recommend enough!

Lengthy essay ahead. Long story short, they ended up refunding but left us with a traumatic and disappointing experience. Wasted our time (around 4 months exluding the time when we first started designing the ring back in January), our effort in a once in a life time engagement preparation 😭 We customised our engagement ring and wedding band with them after seeing so many 5 stars reviews, the diamond was ok, design simple yet ok, wedding band turned up acceptable, huge issue was on the ring setting of the engagement ring. We redo the setting not once, twice but 3 times still the issue can’t be resolved. (The diamond was a 0.70 carat F SI2 cut and polish is excellent while the symmetry is very good, GIA cert since April 2019 that cost $3600 together with ring setting it is $4380 in total). The ring is a basic 4 claws classic slightly twisted 14K white gold. There was symmetry issue with the claws, which one side is slight higher than another. It can be clearly seen with our eyes, but they can’t see it, they said it’s perfect for them. If you as a jeweller has issue about jewelry symmetry, a huge question mark on your professionalism. They said ring setting was done by subcontractors, then I would suggest you to change your partner, or ask them to improve their craftsmanship, but not expect your customer to accept that hand craft is “IMPERFECT”. I doubt that. (Do note that previously the ring band is not round as well after resizing, that have been resolved but not the symmetry issue) The male boss is good he admitted the issue and promise to redo the setting, will “sit besides the craft man” and make sure everything is perfect for us. My concern is about the lady name Vri and another is a caucasian lady. (Pardon us for naming her in such a way as we don’t have her name we only remember the 1st person that serve us which is Gladys however she don’t seem to be there after resizing the ring) After the second adjustment on ring setting and resize, Vri did not agree the setting was off and insisted that if we asked for redo there’s nothing much can be further done. I couldn’t accept then she only called boss in to deal with us. Red flag. After the last adjustment, as we can still see the setting was odd, raising our concern, the Caucasian lady came to us and say “WHAT’S the issue now, can you explain? I believe this is the best we can do, I saw it perfectly. If you are unhappy, we can refund for you” yes this was her original line. Her tone of voice is very condescending. Instead of offering their apologies first that was their “direct reply” given to us. She said it’s her culture to speak directly and did apologise after that. Sorry I see no culture should be this rude, she can’t even let us finish our lines when we were trying to explain to them what their eyes CANNOT SEE. Using the excuse “from where I coming from is to speak directly” is clearly not acceptable in the service line. The issue we take here is their attitude and how they handle their customer in a situation that is caused by their shortfall. We truly believe one can be more tactful with theirs choice of words and attitude. They have over promise and under delivered. (something which the male boss have promise that he would ensure it would be perfect this time round) If they couldn't do they should not have promise it and wasted each other time. If they were to put themselves in the customer perspective when your wedding is up soon and your ring is not even ready how would you feel. PS: We have read your response and accepted your apologies, we wish your business all the best. We have edited Vri's name as well and offer our apologies on that as we miss her name out. PPS: There is no personal privacy of mine being protected when you have decided to use my full name 👍

I had the pleasure of purchasing my 2nd piece of jewelry at DianoChe Jewellery and was blown away by the pleasant consistent service I received from Agnes. From the moment I walked in, she greeted me with a warm smile and made me feel welcome. Throughout my shopping experience, Agnes was incredibly knowledgeable about the products and was able to answer all of my questions with ease. She took the time to understand my needs and preferences, and provided helpful suggestions that ultimately led me to find the perfect piece of jewelry. But what really stood out to me was how accommodating Agnes was. She went above and beyond to make sure I was happy with my purchase, and even took the time to procure my coveted jewellery box, clean and polish the stones before presenting it to me. Overall, a pleasant experience that will definitely be the place to go if you are looking for any gemstone and diamonds.

Elad, Agnes and the team provided excellent customer service. Had to bring back a Gemstone for resizing and they did it promptly

Agnes was super patient, helping me through the selection. It’s awesomely dazzling. Almost blinded my eyes! Diamonds are girls’ best friend!

Elad was very professional, sincere and patient in explaining the (small) rings I brought to him, regardless they were small items. Being a layman in terms of jewelries, I was at first apprehensive when I found Dianochediamonds on Google, but am glad I went to them, and they offered much higher value than another appraiser that I had gone to. Thank you.

I was initially very nervous when I made an appt to meet up With Agnes. Given it’s a Fine Jewellery store that serves their clients by appt. We didn’t have a huge budget in all honesty. Naturally I was a tad intimidated. But Agnes was very very warm in her text messages and that point we already felt at ease and comfortable and went to the showroom boutique . Her sincere welcome was so refreshing . No judgements whatsoever. The entire session with Agnes, she was extremely patient, attentive to our needs and wants and there was not a Single moment we felt pushed or pressured that we had to walk away with a piece or two to buy. Agnes was extremely knowledgeable and made our entire experience such a pleasant one. And I learnt a thing or two too. She was Definitely very passionate about their pieces and took every attention to detail to the piece we picked. We came with uncertainties to purchase. We left with 2 beautiful pieces. Thank you Agnes for making us feel welcome and very satisfied with our purchases. Of course I would go back again to get another piece or two 😅